Sarah’s services are accepted by health funds inclusive of Medibank Private, BUPA, Doctors’ Health, HCF, Medicare rebates, Phoenix Health Fund, St Lukes Health Insurance, Teachers Health, YUH-Teachers Health Union

Whilst we do not process your private health claims for you, following payment, we can provide you with an invoice that your insurer will accept, and they will reimburse you from there.

60 minute session with Medicare Rebate:

Full Cost: $180

Minus Medicare rebate (Approx $85)

Total out of pocket : $100

60 minute session Concession Card Holder with Medicare Rebate:

Full Cost: $130

Minus Medicare rebate (Approx $85)

Total out of pocket : $45

I also love to work with uninsured clients on a sliding scale model, so please be sure to let me know and we can find a price that works for you!

A doctor’s referral is not required if you wish to access the service.

Clients wishing to refer through the Medicare’s Better Access to Allied Health Scheme, do require a written referral from their general practitioner, or psychiatrist.

If have been referred by your GP, you’ll need to have a Mental Health plan and accompanying letter completed at a consultation prior to your first appointment. We will need a copy of this to be able to claim any rebate for that session.

Alternatively you may be able to access private cover for your initial consultation if you have not been able to organise a plan yet.

Although we will do our best to remind you that your plan needs renewing, it is your responsibility to also keep track of your sessions under Medicare given there is a limit per calendar year and to know when to refer to your GP to get a rereferral or review completed.

We will ensure we report back to the GP as we are required to do so that this referral may be supported. 

I’m an inclusive, LGBTQ+ affirming practitioner. My practice is inclusive and affirming for everyone.

I welcome you to share as much or as little as you want with me in order to help you feel comfortable joining my healing space.

We are not a crisis service and provide assessment and therapeutic services during scheduled times, however we do understand that during difficult periods you may require a more urgent appointment to support you. We will do our best to accommodate this if at all possible.

Please notify us when you call to make an appointment that you would like to see someone urgently or that you need to see your current practitioner earlier than your scheduled appointment. We will then do our best to book you in at an earlier time to better meet your needs or put you on a waiting list to book you in as soon as we have a cancellation.

In the case of an emergency where you or someone you are with are at immediate risk, please ring 000 or present to your local hospital emergency department. If you feel you need to speak to someone outside of office hours call Mental Health Triage on 131465 who are available 24 hours per day in South Australia.

If you are in another state call Beyond Blue on 1300 22 4636 or the Suicide Callback Service on 1300 659 467

A minimum of 72 hours (excluding Sundays and Public Holidays i.e. 3 Business Days) is required when cancelling therapy appointments to avoid a charge. The breakdown of charges are as follows:-

• Less than 24 hours notice, 100% of fee

• 24-48 hours notice, 50% of fee

• 48-72 hours notice, 25% of fee

If you need to cancel a therapy appointment, please notify as soon as possible by calling 0401 846 847

If unanswered, please leave a message on the answering machine and we will return your call as soon as possible.

Also note that if you or your therapist need to isolate due to Covid-19, other health reasons, or legislative changes, we will seemlessly shift your session to Telehealth (Video or phone) so we can maintain continuity of care and avoid disruption of your treatment goals.

As we have increased demand for our services, it is vital that we receive as much notice as possible to allow us to rebook from our waiting list. Unfortunately, we have had to enforce a Cancellation Policy, (which we provide at initial consult, and again upon request), charging for cancelled and rescheduled appointments that occur with less than 72 hours notice.

Also, please be aware that because we are often fully booked for 3-4 weeks in advance, and as many new and ongoing clients are on a waiting list for appointments, that your next available appointment opportunity may be 2-3 weeks after the cancellation date at least, sometimes longer.

We recommend booking up to 3 appointments in advance to ensure that you maintain continuity of care in the event that illness or other commitments interrupts your treatment process. 

It is important to consider your ongoing treatment needs before making a cancellation.

If you have any difficulty with the cancellation policy, or any related matter, please discuss this.

No. You cannot use your private health insurance ancillary cover to top up the Medicare rebates for these services.

You need to decide if you will use Medicare or your private health insurance ancillary cover to pay for psychological services. You can either access rebates from Medicare by following the claiming process or claim where available on your insurer’s ancillary benefits.

Speak to your private health fund to find out which option is best for you.